Terms and Conditions of Sale
Before proceeding it’s important that you read the following Terms and Conditions of Sale carefully.
These conditions are the basis upon which bookings are accepted. If you do not agree with the following Terms and Conditions of Sale then please do not proceed to book tickets for Illuminate Adelaide.
COVID Safe Steps
Masks are mandatory and must be worn to gain admission and for the duration of the event. Please consider our environment and come prepared with your own mask.
Stay home if you are unwell.
All patrons are required to scan in using the COVID SAfe Check-In QR code or provide their details on paper records upon entry.
Social distancing is essential at all events. Please adhere to the 1 person per 4 square metre density rule, be aware of your surroundings, and follow the directions given by COVID Marshals.
Practise good hand hygiene.
Please note all patrons must comply with current travel restrictions outlined in the Emergency Management (Cross Border Travel) (COVID-19) Direction 2021.
If attending Light Cycles please only arrive at the Ginkgo Gate at your allocated session time, early admissions will not be possible. At every Illuminate Adelaide event, you must follow the directions given by COVID Marshals.
Illuminate Adelaide will be delivered under approved COVID Safe plans and in adherence to strict guidelines as set out by SA Health. In purchasing a ticket you must abide by the SAPOL COVID-19 Emergency Management cross border travel directions that are current at the time of your entry to the event.
For more information visit our COVID safe page here.
Terms and Conditions for partner Ticket Sellers
Illuminate Adelaide is partnering with a number of trusted ticket sellers to deliver our inaugural event. These ticket sellers each have their own Terms and Conditions - as linked below - when purchasing tickets you must agree to their Terms and Conditions.
Adelaide Zoo: https://www.zoossa.com.au/terms-and-conditions/
Events sold through Adelaide Zoo are: Light Creatures.
Events sold through Ticketek are: The Avalanches: Since I Left You, Live and Van Gogh Alive the Experience.
Terms and Conditions for events ticketed by IWannaTicket
The following points apply to events sold through IWannaTicket. These events are: Light Cycles, Thin Ice VR, Square Circles VR, Australian String Quartet & William Barton, Light Visions, Dark Intervals, Adelaide Festival of Ideas and MAAD Events.
IWannaTicket's own Terms and Conditions also apply: https://www.iwannaticket.com.au/purchasing
It is a condition of purchase that correct contact information is provided when prompted during the booking process. This is an important part of keeping our community safe from COVID-19 as part of contact tracing. These details will only be made available to SA Health should the need arise.
Conditions of Entry
Please remember to stay home if you are feeling unwell. Illuminate Adelaide will be delivered under approved COVID Safe plans and in adherence to strict guidelines as set out by SA Health.
Purchase and Payment Methods
Purchases can be made online via the BOOK link listed on each event page.
VISA, Mastercard and debit cards are accepted.
American Express and Diners Card are not accepted.
Illuminate Adelaide box offices do not accept cash.
Pricing, Fees and Charges
Advertised ticket prices are in $AUD and include GST where applicable.
Advertised ticket prices are exclusive of credit card Merchant Services fees (MSF). The MSF is calculated at 2% of the entire dollar value of each order.
The MSF is the only transaction fee "outside" or "in addition" to the transaction.
Children (under 18); patrons holding a Pensioner Concession Card, Centrelink Health Care card, Seniors Card or Veteran Card; and Full-time students.
Proof of valid concession may be requested at the time of purchase if the transaction is made at a box office, and may be required upon entry to the venue.
Illuminate Adelaide is an affiliate of Companion Card. Companion Card holders are entitled to a second ticket at no cost to all Illuminate Adelaide events for their companion. To book please contact the relevant ticketing provider (listed on individual event pages).
Gift Vouchers for Light Cycles are available in $40 and multiples of $36 starting at $144 (Group4+ price of $36 per person with a minimum of 4 people) denominations.
The voucher allows the recipient to book the day and time to Light Cycles of their choice. The Gift Card Booking Code printed on the voucher is entered into the "Add a Discount Code" box when booking to use it as a payment method. The voucher doesn't have to be used all at once. The recipient can "pay the difference" if they wish to purchase additional tickets above the value of the voucher.
All vouchers are valid for Illuminate Adelaide 2021 only (expires 2nd August 2021).
Ticket and Delivery Terms
Upon successful completion of your purchase, a confirmation email is sent to your nominated email address with your e-ticket(s) and receipt attached. Tickets should be received within 1 hour, if not please check your junk or spam folder.
Tickets can be scanned by venue staff from your phone. If you prefer to print out your tickets at home, just make sure you pop them in the correct recycling bin afterwards.
The event does not offer a ticket resale facility. Tickets purchased via unauthorised third-party sellers may not be valid, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
Unauthorised sale or duplication of your ticket may result in you being denied entry to the venue. The venue and/or the event manager are not responsible for any inconvenience caused by such unauthorised sale or duplication. In the event that duplicate copies of a ticket are presented at the gate, we reserve the right to deny entry to all parties.
Please choose your tickets carefully as we do not provide refunds or exchanges.
The two exceptions are:
Where a patron cannot attend an event ticketed by Illuminate Adelaide* or to THE AVALANCHES: Since I Left You, Live as they are self-isolating awaiting the result of a COVID-19 test:
Illuminate Adelaide will exchange to another session of the event
If an exchange is not possible, a refund can be requested
Requests can be made using this online form. Proof that a test has been taken must be provided and the form must be submitted between 24 hours and 4 hours before the event to be eligible for an exchange or refund.
If you are travelling to South Australia from interstate and cannot attend an event ticketed by Illuminate Adelaide* or to THE AVALANCHES: Since I Left You, Live due to COVID restrictions you can request a refund. Please complete this online form, including providing supporting evidence, between 5 days and 48 hours before the advertised event start time.
*Light Cycles; Australian String Quartet & William Barton; Light Visions, Dark Intervals; Square Circles, Thin Ice, Unsound x MAAD | Lion Arts Factory; Unsound x Jive, Nexus Arts x MAAD, The Avalanches (DJ Set), and Adelaide Festival of Ideas.
In accordance with Live Performance Australia’s Code of Practice for Event Ticketing, event management does not offer refunds including for the following reasons:
Failure to attend the event
Change of mind
Changes to the line-up/program
Inclement/severe weather (this is an all-weather event)
Refused entry or eviction from the event
Fear of exposure to COVID-19
As per standard industry practice, Illuminate Adelaide does not offer refunds or exchanges as a result of a change in your personal circumstances or where a booking has been made by a patron in error. If you are unable to use tickets you have purchased, we encourage you to pass them on to family/friends.
In the unlikely event that Illuminate Adelaide cannot proceed, you will receive a refund. There is no need to request a refund in this case - Illuminate Adelaide will advise you by email that a refund will be processed.
In most cases, refunds will be automatically processed to the credit card originally used for purchase.
If you have an exchange or refund enquiry please email firstname.lastname@example.org prior to the session booked for. Ultimately, the decision to refund lies with Illuminate Adelaide.
If you have purchased tickets to Van Gogh Alive please contact Van Gogh Alive ticketing on email@example.com
For full Australian ticketing codes of practice, please visit www.liveperformance.com.au
Protecting Your Data
When it comes to your ticket purchase, one of the ways we protect your information is through an external payment processor (eWay) for billing merchandise and other service charges. It is a dedicated private connection, with enhanced security features such as digital envelopes and content keys. Utilising our system security features including encrypted communication between our payment gateway and the merchant server, such that your credit card information and anonymity are protected.
This page was last updated 28 July 2021