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Can't find the answer?

Contact our friendly team on 1300 496 623 from 10am - 4pm, Monday to Friday.


How do I book?


The best way to grab your tickets is online. Simply click the BOOK button on each event to be directed to its official and authorised ticket seller.

On the phone

Our friendly staff are happy to answer any queries and help you find the right ticketing agency for the event you’re after. Call us on 1300 496 623 and we’ll point you in the right direction.

In person

Illuminate Adelaide will have box offices set up at select events during select opening hours. We will provide more information on box office hours closer to the event. To help keep you COVID Safe, all box offices will be cashless.


Paperless tickets

To keep our event COVID Safe and reduce our environmental footprint, all tickets will be emailed and can be scanned by venue staff from your phone. If you prefer to print out your tickets at home, make sure you place them in the correct recycling bin afterwards.


Unauthorised Ticket Sellers

Be safe and only purchase tickets through our trusted ticketing agencies. Tickets purchased through unauthorised resellers such as eBay, Viagogo, Gumtree, Marketplace or similar platforms may be fraudulent and will not guarantee entry to our events.



Each event page includes information on how to make an access booking. Or please call the Illuminate Adelaide team on 1300 496 623 for more information.



Children (under 18), patrons holding a Pensioner Concession Card, Centrelink Health Care card, Seniors Card or Veteran Card; and Full-time students are entitled to concession prices on tickets for certain Illuminate Adelaide events. Proof of valid concession may be requested at the time of purchase and may be required upon entry to the venue. 


Companion Card

Illuminate Adelaide is an affiliate of Companion Card. Companion Card holders are entitled to a second ticket at no cost to all Illuminate Adelaide events for their companion. To book please contact the event's ticketing provider.

Illuminate Adelaide honours the companion card scheme, bookings can be made at the venue box office for Light Cycles, Ouchhh Studio | Wisdom of AI LightElectric Playground and Ice Skating at the time of attendance. Please have your companion card ready to present.

For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915.

For Light Creatures please phone Adelaide Zoo on 8267 3255.

Please present your valid companion card at the box office on the day to redeem your companion ticket.

For free events and a Companion Card is not required.


Fees and Charges

Advertised ticket prices are in $AUD and include GST where applicable. Advertised ticket prices are exclusive of credit card Merchant Service fees (MSF). The MSF is calculated at 2% of the entire dollar value of each order. The MSF is the only transaction fee "outside" or " in addition" to the transaction.



Illuminate Adelaide is a cashless event.


Refunds and Exchanges

For full details on refunds and exchanges, please visit our Terms and Conditions of Sale here.

For full Australian ticketing codes of practice, please visit


Ticket Sellers

Illuminate Adelaide partners with a number of trusted providers to ticket our events. These ticket sellers each have their own Terms and Conditions - as linked below:

Further Enquiries

Please email [email protected] or call the ticket hotline on 1300 496 623.