Access

Illuminate Adelaide events and venues each have individual access information depending on their location. You will find this information under the Accessibility heading on each event page.

Our Access Guide provides details and information about accessibility across Illuminate Adelaide’s programming.

The Illuminate Adelaide Access Guide will be available to download in June. 

Illuminate Adelaide events have individual access booking information depending on the operating ticketing platform. Please find each ticketing platform with associated events and details below.

Illuminate Adelaide (Night Visions, 10 Minute Dance Party, The Offline Club, Street Lights and Long Nights, Chalk Hill Wines Sensory Odyssey Experience)

For access enquiries please email our friendly team at [email protected] or call 1300 496 623.

Illuminate Adelaide honours the Companion Card scheme and card holders are entitled to a second ticket to all Illuminate Adelaide events for their companion at no cost. Please email us at [email protected] or call 1300 496 623 with your order number, and companion card number and we will add a ticket to your booking.

Companion Card tickets are not required for free events.

Adelaide Zoo (Universal Kingdom: The Next Era)
For Universal Kingdom: The Next Era access enquiries, please phone Adelaide Zoo on (08) 8267 3255, or email [email protected].

Adelaide Zoo recognises the national Government issued Companion Card and Carer Australia Card. Free entry is offered for one carer accompanying the cardholder when using one of the approved cards. See more information on their website.

Moshtix (Unsound Adelaide, Kiasmos, Supersonic)
For information regarding Moshtix ticketed events, please visit their website.


Ticketek (Horizons)
For Ticketek access enquiries, please visit their website.

To see steps on how to book a Companion Card ticket through Ticketek, click HERE. Before completing payment, you will be asked to supply your Companion Card number.

In partnership with Access2Arts, accessible tours of City Lights will be available:

Audio-described Tour
An audio-described tour for those with low vision or who are blind

Deaf-led AUSLAN Tour
Please note there will be no English translation

Accessible Seniors Tours
Dedicated walking tours for Older South Australians

Please note, details and booking information will be supplied on this page soon.

Some of Illuminate Adelaide’s events offer relaxed sessions or have dedicated quiet spaces.


Horizons at Adelaide Oval
Adelaide Oval offers a dedicated Sensory Space for people of all ages who have sensory sensitivities or other hidden disabilities. This is located next to the East Gate entrance on Level 1. For more information on Adelaide Oval’s Sensory Space, visit their website.

Universal Kingdom: The Next Era at Adelaide Zoo
Relaxed Sessions of Universal Kingdom: The New Era are available at 5:30pm Sunday 13 July and 5:30pm Sunday 20 July. Relaxed sessions will include an earlier twilight start time, reduced capacity, lowered volume on installations and reduced human noises.

Zoos SA is committed to providing a welcoming and accessible environment, more information about accessibility at Adelaide Zoo can be found on their website.

The National Relay Service is a government initiative that allows people who are d/Deaf, hard of hearing, and/or have a speech impairment to make and receive phone calls.

Bookings can be placed through the National Relay Service as part of Access Hub.

Call 1300 555 727
The main number for Voice Relay, where a Relay Officer will assist you in making a call

Call 133 677
TTY number (Speak and Read / Type and Read / Type and Listen)

Text 0423 677 767
SMS Relay (Text and Listen)

Access2Arts is a disability-led arts development agency and the peak body for arts and disability in South Australia.

Illuminate Adelaide is proud to partner with Access2Arts who will be assisting us in breaking down barriers to the arts for people with a disability.

If you’d like to contact Access2Arts, please use the contact details below:

Call: +61 (0)8 8463 1689
Email: [email protected] 
Location: here

Illuminate Adelaide has invested significant resources to help ensure that our website is made easier to use and is more accessible for people with access requirements.

Illuminate Adelaide’s website makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows us to improve our compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Illuminate Adelaide continues its efforts to constantly improve the accessibility of our site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those of us who live with disabilities. In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan our website with UserWay's Free Website Accessibility Scanner to identify and fix every possible accessibility barrier on our site.

The Illuminate Adelaide Accessibility Menu can be enabled either by hitting the tab key when the page first loads, or by clicking the Accessibility Menu icon that appears on the corner of the webpage toolbar. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer:

Despite our efforts to make all pages and content on Illuminate Adelaide’s website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

If you are experiencing difficulty with any content on the Illuminate Adelaide website or require assistance with any part of our site, please contact us during business hours and we will be happy to assist.

Check out our FAQs.

Your feedback will help us improve the accessibility of our programming in years to come.

Email us with notes, suggestions or questions regarding accessibility at [email protected].

For all other access enquiries please call our friendly team on 1300 496 623 or email at [email protected].